Privacy policy

Privacy Policy

Last updated: March 2026

1. Who is responsible for your data?

The controller responsible for data processing on this website is:

Rudolf Latikan, Technostoff
Dennhäuser Str. 116
34134 Kassel, Germany
Email: support@technostoff.com
Phone: +49 1520 60 87 940

2. What data do we collect?

When you visit our shop or place an order, we may collect the following data:

Order data: Name, shipping address, email address, phone number (if provided), ordered products, order value
Payment data: Payment method and transaction details (processed by our payment providers — we do not store your full credit card details)
Account data: Email address, name (if you create an account)
Communication data: Content of emails or messages you send us
Technical data: IP address, browser type, operating system, referral URL, pages visited, time of access (collected automatically when you visit our website)
Newsletter data: Email address, name, language preference (if you subscribe to our newsletter via Klaviyo)

3. Why do we collect your data?

We process your data for the following purposes:

Fulfilling your order (GDPR Art. 6(1)(b) — contract performance): Processing, producing and shipping your order, sending order confirmations and shipping notifications
Payment processing (GDPR Art. 6(1)(b)): Handling payment through our payment providers
Customer communication (GDPR Art. 6(1)(b)/(f)): Responding to your inquiries, handling returns and complaints
Newsletter (GDPR Art. 6(1)(a) — consent): Sending you drop alerts, offers and news if you have subscribed. You can unsubscribe at any time via the link in every email.
Shop optimisation (GDPR Art. 6(1)(f) — legitimate interest): Analysing shop usage to improve our website and your shopping experience
Legal obligations (GDPR Art. 6(1)(c)): Tax and accounting requirements

4. Who do we share your data with?

We only share your data with third parties when it is necessary to fulfil your order or operate our shop:

Shopify Inc. (Canada/USA) — our e-commerce platform. Shopify processes your data as a data processor on our behalf. Data transfer to the USA is covered by Shopify's participation in the EU-US Data Privacy Framework.
DHL / Deutsche Post (Germany) — our shipping partners, who receive your delivery address to ship your order
Payment providers (PayPal, Klarna, Shopify Payments, etc.) — who process your payment. Each provider has their own privacy policy.
Klaviyo Inc. (USA) — our email marketing platform, if you subscribe to our newsletter. Data transfer is covered by the EU-US Data Privacy Framework.

We do not sell your data to third parties or share it for advertising purposes.

5. Cookies

Our website uses cookies. Necessary cookies (for the shopping cart, checkout and session management) are set automatically. Analytics and marketing cookies are only set with your consent via our cookie banner.

You can manage your cookie preferences at any time through your browser settings or our cookie banner.

6. Your rights

Under the GDPR (Articles 15–21), you have the following rights regarding your personal data:

Right of access (Art. 15): You can request information about which of your data we process.
Right to rectification (Art. 16): You can request correction of inaccurate data.
Right to erasure (Art. 17): You can request deletion of your data, unless we are legally obligated to retain it.
Right to restriction of processing (Art. 18): You can request that we limit the processing of your data.
Right to data portability (Art. 20): You can request your data in a structured, machine-readable format.
Right to object (Art. 21): You can object to data processing based on legitimate interest at any time.
Right to withdraw consent: If processing is based on your consent, you can withdraw it at any time (e.g., newsletter subscription).

To exercise your rights, contact us at: support@technostoff.com

7. Right to lodge a complaint

If you believe that our processing of your data violates the GDPR, you have the right to lodge a complaint with a supervisory authority. The competent authority for us is:

Der Hessische Beauftragte für Datenschutz und Informationsfreiheit
Postfach 3163, 65021 Wiesbaden, Germany
https://datenschutz.hessen.de

8. Data retention

We store your data only as long as necessary for the purposes described above or as required by law. Order data is retained for the statutory retention period (typically 10 years for tax purposes under German law). Newsletter data is deleted when you unsubscribe.

9. Security

Our website uses SSL/TLS encryption. We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or manipulation.

10. Changes to this privacy policy

We may update this privacy policy from time to time. The current version is always available on this page.

Email marketing to existing customers (§ 7 (3) UWG)

If you have purchased a product from us, we use the email address you provided to send you information about our own similar products and offers. This is based on § 7 (3) UWG (German Unfair Competition Act) in conjunction with Art. 13 (2) of the ePrivacy Directive (2002/58/EC). You can object to this use of your email address at any time without incurring any costs other than transmission costs at basic rates. Every email contains an unsubscribe link that lets you opt out with one click.